Is the statement "Quality must be defined by engineers" true or false?

The statement "Quality must be defined by engineers" is false because quality should not be limited to a singular perspective or defined solely by one group of professionals. Quality encompasses a broader range of considerations that extend beyond engineering. It involves input and perspective from various stakeholders, including management, marketing, customer service, and the end-user.

By including diverse viewpoints, organizations can better understand quality in terms of customer satisfaction, usability, and market requirements. This collaborative approach leads to a more comprehensive definition of quality, incorporating aspects such as functionality, reliability, and responsiveness to customer needs, which may not always align with technical specifications set by engineers alone.

In many sectors, particularly in fields like service or logistics, quality can be significantly influenced by customer expectations and operational efficiencies, thereby necessitating a holistic perspective that includes, but is not limited to, engineering considerations.