What is one principle of total quality management promoted by ISO 9000?

Get ready for the International Logistics Test. Review with flashcards and multiple-choice questions, each with hints and explanations. Ace your exam!

ISO 9000 is a set of international standards designed to ensure that organizations meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product. One of the key principles of total quality management (TQM) as promoted by ISO 9000 includes a customer-focused approach, emphasizing the importance of understanding and fulfilling customer requirements.

The process approach is another important principle, which entails managing and understanding the interrelated processes within an organization to optimize performance. This involves viewing activities as interconnected processes that contribute to the organization's ability to produce products or services in an efficient manner.

Continuous improvement, a crucial aspect of TQM, reinforces the idea that organizations should consistently seek ways to enhance their processes and quality over time, striving for excellence in all operations.

Given that all three of these principles—customer focus, process approach, and continuous improvement—are integral parts of the framework provided by ISO 9000, the correct answer reflects a comprehensive understanding of these interconnected principles within total quality management.

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