Which of the following is true regarding specifications in quality management?

Specifications in quality management serve as defined parameters for products and services to ensure they meet customer expectations and quality standards. When specifications can be adjusted based on process capability, it allows for flexibility that can enhance the overall quality management system. This adaptability means taking into account the actual performance and capabilities of production processes, which may vary due to various factors such as technology, workforce skills, or material quality.

Adjusting specifications based on process capability can lead to a more realistic approach in achieving quality control, ensuring that the outcomes align with operational realities while maintaining customer satisfaction. This practice helps organizations set achievable targets without compromising quality, ultimately leading to continuous improvement.

The notion that specifications should always be set strictly might ignore the practical realities of production processes and could set unachievable goals. Viewing specifications as the only factor influencing quality overlooks other critical elements, such as process efficiency, employee training, and supply chain reliability, which also play significant roles. Additionally, the assertion that specifications do not impact customer satisfaction is misleading; customer expectations are often directly tied to specifications, and failing to meet them can lead to dissatisfaction.