Which "Quality of Product" dimension would you consider if the product is relatively easy to maintain and repair?

The dimension of "Quality of Product" that pertains to how easy a product is to maintain and repair is referred to as serviceability. This quality characteristic focuses on the product's ability to be serviced quickly and effectively when issues arise. In practical terms, if a product has high serviceability, it suggests that it will require less effort, time, and cost to fix or maintain.

For instance, products designed with accessible parts or with clear instructions for repair typically score higher on serviceability. This is particularly important in international logistics, where products may need to be serviced in various locations and by different technicians. A product that can be maintained easily enhances customer satisfaction and can reduce downtime, making it a valuable attribute in competitive markets.

The other dimensions, while important in their own right, focus on different aspects of product quality: performance relates to how well the product meets its intended function, conformance addresses how closely the product aligns with specifications or standards, and reliability deals with the likelihood that the product will perform consistently over time.